Tag Archives: Exceeding Expectations

Taking our service to the next level

Taking our service to the next level

At Automotive Magic, we prioritize delivering exceptional service and repairs to our clients. To achieve this, we have assembled a team of industry experts who are committed to using the latest technology and establishing strong relationships with our vendors to provide our clients with the best possible pricing. Being one of our current clients, you have likely met Jay, our talented technician who joined our team with an impressive list of certifications and a passion for solving problems. He graduated from Wyotech Automotive and Light Diesel Training and is licensed by the state of NJ and the Motor Vehicle Commission for vehicle inspection and emission repairs. Jay's dedication to his craft is admirable; he is always seeking to improve his knowledge and skills and has earned several certifications, including Master Certified Technician, Light Duty Diesel, L1, Gasoline-Powered Engines, and Advanced Level Sp ... read more

From Exhaustion to Exhilaration:

From Exhaustion to Exhilaration:

Ever felt like your mechanic's been running a marathon before they even get to your car? Like they're spread too thin, juggling work, life, and everything in between? Yeah, we've all been there. You know what it's like. The burnout is visible in their eyes as they explain your car's issues. And you can't help but think, "Man, they need a break." But remember - they're humans just like us, grappling with life’s demands, sweating the small stuff. What if I told you there's a place that's changing the game? An auto repair shop that values its team members’ well-being as much as they value your car's. A place that doesn't just fix vehicles but also works magic on its team's life. Intrigued? Get ready to discover the behind-the-scenes story of Automotive Magic, the auto repair shop trailblazer, turning industry norms on their head. Imagine ... read more

Anything NEW with you?

Anything NEW with you?

When it comes to servicing our customers we strive to do the best we can possibly do and always want to go above and beyond. Our core values,  STRIVE (Service, Trust, Respect, Integrity, Value and Excellence), play an important role in how we are able to carry out our work and provide the best service possible. Working Magic under your hood is not just a slogan for us, it's our standard operating process.         Our best practice starts at the very beginning of our relationship with our clients.. Asking important questions and really listening and hearing you, this is nothing NEW to us.  NEW  Needs, Expectations, and Wants. Understanding these small but important details set us all up for success right from the start.        What are your Needs? How do you use your vehicle? Are you using your vehicle to commute to work and run light errands? Does your job require you to be on the road traveling from client to clien ... read more

Two Hundred Sixty Thousand Miles and still going

Two Hundred Sixty Thousand Miles and still going

Here we have a 2002 Audi A6 Quattro with a 2.7L V6 Bi-Turbo suited with a manual transmission with 260,000 miles on the clock. This car had a coolant leak between the engine and the transmission right above the rear main seal, both turbos leaking oil and one with a cracked wastegate seat, valve covers leaking, power steering fluid leaking, exhaust rotting away, and many other issues. This poor Audi was still going with the owner topping off fluids weekly as needed until the starter decided it was time. After putting it on the lift and seeing where the coolant leak was, the customer agreed with the technician that the starter would be easier to do with the engine removed, which was the only way to be able to change the bad turbos and fix the coolant leak.    After removing the engine we gained access to the rear main seal and the coolant jacket above it which was also leaking, as well as now being able to replace the bad turbo. Having the engine removed made refreshing this ... read more

Tyler Zehnbauer

Tyler Zehnbauer

Tyler Zehnbauer is our newest team member and technician here at Automotive Magic. He's a graduate of Warren County Community College's Automotive Program. He brings with him seven years of dealership experience. Tyler’s our “Honda” guy. If you have a question about your Honda vehicle, his seven years of dealership experience dedicated to just Honda's can set your mind at ease, that he's the right technician to see. He is ready to meet all your automotive needs. He's eager to tackle any job big or small and prides himself on taking each one through to completion with perfection. Tyler is from Hackettstown, NJ where he currently lives with his girlfriend Courtney and their four dogs Ruby, Tyke, Riley & Gunner. Tyler loves to work on all things mechanical. When he's not working on a vehicle, he's out fishing, riding on his quad, or hitting the open roads on his motorcycle. He also enjoys whipping up a little magic of his own in the kit ... read more

NAPA WARRANTY

NAPA WARRANTY

YOU ARE COVERED At Automotive Magic we put our customers first. Providing superior service by our ASE Certified Technicians is just one way that we are dedicated to giving you the level of quality and excellence you deserve.   Another way is that Automotive Magic is an official Napa AutoCare Center, we want to show you that we are dedicated and stand behind every repair and part that we provide to you.   Wherever you roam you can have the peace of mind that you are covered.  Traveling near or far you can trust that a NAPA AutoCare Center will be nearby.  Should you ever experience an issue with a repair that is covered they will be  able to take care of you. So, that means that you can be certain that all your repairs are warrantied for 36 months/ 36,000 miles.     This Warranty is Included FREE with your qualifying repair or service work. Parts and labor on qu ... read more

Thank you for your referral

Thank you for your referral

IF IT WEREN’T FOR  YOU One of the highest compliments we can receive from you is that we’ve earned your trust to the point where you are confident and comfortable to recommend us for their automotive needs.  That kind gesture does not go unnoticed at all. We do not EXPECT your trust.   We believe it has to be earned.  AW SHUCKS It is truly humbling to know that you feel that we’ve met and exceeded your needs, expectations, and wants in regards to your automotive needs. It means to us that the path of excellence that we are on to provide you with exceptional service and results have been recognized by you. When you refer us to your friend, colleague or family member we want to acknowledge your trust with our commitment to have  your referral leave us with the same feeling of satisfaction that you received and that your trust is warranted.  A LITTLE SOMETHING FOR YOU As a show of our appreciation We would like to give ba ... read more

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